Frequently Asked Questions (FAQ)
Frequently Asked Questions
Have questions? We've got answers! Browse our most common questions below.
Orders & Shipping
Q: How long does shipping take?
A: Standard shipping takes 5-7 business days. Express shipping (2-3 business days) is also available at checkout.
Q: Do you ship internationally?
A: Currently, we ship within the United States. International shipping is coming soon!
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use it to track your package in real time.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn and in original packaging.
Q: How do I start a return or exchange?
A: Email us at support@danyshoes.shop with your order number and reason for return. We'll guide you through the process.
Products & Sizing
Q: How do I find my shoe size?
A: Each product page includes a size guide. If you're between sizes, we recommend sizing up for comfort.
Q: Are your shoes true to size?
A: Most of our shoes run true to size. Check the individual product pages for specific sizing notes.
Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Absolutely. All transactions are SSL-encrypted and processed through secure, PCI-compliant gateways.
Still Have Questions?
Contact us at support@danyshoes.shop or call +1 347 588 7471. We're happy to help!